FAQs: Why Flatiron?
Discounts, Selection, Cold Storage and more
Why shop for wine and spirits at Flatiron?
Because the New York Times said so.
No, really! Eric Asimov wrote that "Institutions like... Flatiron Wines & Spirits... in New York are great for expert and novice alike, and they serve a nationwide clientele" in his piece, "How to pick a wines store."
OK, but what makes Flatiron so great?
Great Prices. We offer a 10% mixed-case discount on top of our already great, every-day prices. (Some exceptions to the case discount may apply.) And we have special offers on our blogs from time to time, too. But, insiders know to sign up for our newsletter. Not only do we give our readers first crack at sought-after wines, we offer them at newsletter-only discounts (often the cheapest price in the country), all while sharing the our favorite stories behind some of tastiest and most fascinating wines in the world.
Great Selection. We get the wines and spirits you really want! We're curated like a great boutique, but with breadth like a big box store. We're serious about finding delicious, artisanal wines and liquors at every price point--from party wines to collectibles.
Don't take our word for it: We were featured in the New York Times article, "Why can't you find that wine"! Eric Asimov wrote that we have many hard-to-find wines because importers "may sell wines in great New York City Shops like... Flatiron Wines & Spirits" but not elsewhere.
Cold Storage and Shipping Options. We have refrigerated storage, eurocaves, styrofoam shippers and an attitude that's deeply respectful of the effort that winemakers have put into making their wines. We would never want to mess it up by exposing the wine to heat, in our possession or in transit to you.
Where can I shop with you?
We have two physical shops, in New York City and in San Francisco.
Each physical shop has its own online store. So if you want to buy wine from the California store, make sure you're shopping at sf.flatiron-wines.com. Right now you're in ny.flatiron-wines.com. But, if necessary, you can switch stores at the top right this web page.
Can you ship wine and liquor?
While we can only ship liquor within NY State, we can arrange to ship wine to many other states. See full details on our shipping page.
Is shipping cheap?
It's often free! Orders over $129 are fee in New York, Connecticut, and New Jersey.
If you need the wine shipped elsewhere, or you don't meet the $129 threshold, then we have a very simple shipping rate of $2.99/bottle with a $10 minimum.
We stand behind our wines
You can shop at Flatiron with confidence. It's not just that you know you're going to get high quality wine at all price points, made by true artisans. Or that you will always be paying very fair prices. It's that when you buy from Flatiron Wines & Spirits you know that we stand behind the bottles:
- You can generally return corked, prematurely oxidized or poorly stored wines to us for a full refund or exchange. Read the details of our return policy here.
- We acquire our older and rare wines only from very reputable sources, where we are confident that the provenance is good and the wine has been stored properly. All wines imported from Europe are shipped on refrigerated boats.
- Our wines are stored in temperature controlled facilities and can be shipped to you in foam containers to protect the wine. If weather does not permit safe shipping, we will hold your wine free of cost in our temperature controlled facilities until the the temperature moderates.
Cutting Edge Technology
Our website is now built on Shopify, the world's leading e-commerce platform. Shopify has the resources and incentives to stay ahead of the curve on cybersecurity and we are thrilled to be able to entrust our site's security to their crack team.
We accept payments on this website through Shopify Payments. You will maintain control of your credit card on the Shopify Payments platform. We will not have access to your credit card data and will not even be able to charge your card unless you have accepted a payment by email or text message.
At your request we can also keep your credit card on file with Cayan, which permits us to charge your card at your request (it does not, of course, allow to see your credit card number at any time.)