Refund policy

We accept returns as follows:

• If the wine is less than 10 years old and it is corked, you may return it to us (with proof of purchase) for a full refund or exchange within 60 days of purchase. We understand that you may not live near a shop and that it is difficult to ship open bottles of wine to us, so if there's any problem feel free to Contact Us we we can work it out.

• For wines older than 10 years, the consumer bears the risk of a faulty cork, but we accept returns of older bottles if the wine is faulty as a result of improper storage. Please come by a store or Contact Us if there is a problem.

• Wine and spirits are foods and often perishable. We cannot generally accept returns of unopened wine or spirits as we cannot be sure how they were stored.  

• We may, at our discretion and to the extent permitted by law, accept the cancelation of orders within 30 days and before the wine or spirits have been shipped or picked up, subject to a 15% re-stocking fee.

• Under no circumstances do we accept returns of opened spirits.